Meritage Homes - Buyer beware of Meritage and their awful quality & customer service

Built the Lenox model in the kellswater bridge neighborhood in Kannapolis, NC.All ceilings look awful builder says it's just "critical lighting" issue and not the bad dry wall- also see seams on walls.

All baseboards down steps cracked and separated from wall, closet had unknown small leak for months created mildew because they hit water line when installing shelving. Our biggest complaint and concern is the bad grading and improper installation of condensation lines causing nothing but mud and standing water on entire one side of house. Builder told us during our final walk through he was concerned about this being an issue & it would need to be fixed by meritage if waters stayed for more than 48 hours after rain. Finally met with landscapers 8 months later , they confirmed this was poor grading and poor installation, they said they told builder this too as the 3 of us were standing there!

Scheduled to have repaired, day of job landscaper showed up with builder representative yet nothing was done. Two days later got email saying it was our fence causing all the flooding! This is a complete lie and no way caused by our fence. They just don't want to pay for correcting the issue they created.

I would never ever recommend meritage.They are liars!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Product or Service Quality
Price Affordability
Value for money
Turnaround Time
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Being lied to

Reason of review:
Poor customer service
Preferred solution:
Fix the yard
Product or service
Meritage Homes Home Buying
Review category
Home Construction and Repair
review #912224

Author wants to be contacted by the company. Learn more

Had an experience with Meritage Homes? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Meritage Homes. However, many companies do monitor reviews on our site.

You were reading a complaint about Meritage Homes.
Filing a new complaint about