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Warranty
7 comments

My wife and I built our home and closed in July 2006.We currently have structural issues with all the main levels floors which are cracking, raising up and shifting causing not only a serious health hazard, but also integrity damage to the home.

This damage is not limited to the floors as it continues to the ceilings and running down the walls with the issues being interior and exterior. In addition to the home issues we also have a serious issue with the installation of the drive way which Meritage homes neglected to install rebar/wire mesh for the sustainability and integrity thereof. I have contacted Meritage Homes regarding the issues to which they offered $1700 as a settlement on the entry way and laundry room floors only which was declined as they are aware the damage and issues extend to all of my tiled floors on the main level. In trying to work with Meritage and requesting to meet Tom Alexander (Warranty Manager for the Dallas, Tx area) scheduled a meeting with us at our home and did neither show nor call to state he would not be coming.

I have emailed him, his boss (Stephanie MacLean), spoke with her assistant Kimberly Perez as well contacted the corporate office to only be connected to the voice mail of someone named Camille. At no time has anyone returned a call, or an email to attempt to remedy the issues involving my home which is still under warranty. I have reached out to Meritage via their Twitter and Facebook sites to only be blocked.

Meritage has met me with what appears to be a corporate philosophy of "Although you have a warranty in tact and the sale is done we will ignore culpability hoping you (the consumer) will go away." Their continued blatant dereliction of duty in ignoring the issues with my home are causing further damage and a feeling of indignation of ever contracting with what we thought to be a reputable builder.As a veteran of the United States Marine Corps I would have expected better treatment of an American corporation.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service is bad and unresponsive staff. Please immediately contact the author of this review to discuss "poor service, warranty issue, defective/faulty install, poor management" of meritage homes house construction and associated monetary loss in the amount of $90000. Meritage Homes needs to "fix all issues outlined and resulting issues as a result of being ignored by the warranty management staff" according to poster's claims.

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Anonymous
#1402032

I would appreciate it if anyone in the Dallas area ever got a response from Meritage would let me know who you contacted and provide the contact information.Purchasing a Meritage home has been the worst experience in home buying ever.

I need to go up the ladder so could use any contacts you may have come across.Thanks

Anonymous
#1394294

yes they are very bad, they had one superintendent watching out 58 homes and the subs built the houses by themselves, i hardly seen the superintendent walks around or inspects anything! The superintendent is 29 year old and has a little bit of concrete experience.....these houses are ranging from 500,000 to 800,000.......The warranty staff is as bad as superintendent.... he pulled some BS excuses.....I am in construction for 20 years and i laughed when he couldn't respond accordingly....Sorry to hear your issues.

Anonymous
#1373181

I’m sorry this happened to you.We were able to meet with Stephanie M.

in Dallas to get out of our construction deal but I had to have a lot of documentation and I posted my experience on every online review board including their website.Have you tried contacting bbb?

cpeechy_42
to Dawn #1402082

Dawn,

Can you provide me with the contact information you have on Stephanie M. and any other executives you may have dealt with?

Thank you

Anonymous
#1337315

To "Anonymous": don't know exactly what "...Engineering background..." is supposed to infer, but I can tell you -specifically- that I have a degree in Engineering, have worked several years in residential building, and am a Registered/Certified Residential Building Inspector in 2 U.S.States.

To Shelly: Sorry you've had to endure all those Meritage Homes issues!

Your descriptions and photos exhibit sufficient manifestation of potentially significant and/or serious problems with any or all of the following items: concrete slab (including defective concrete, inadequate pier/beam design, cable tensioning, etc), wall & ceiling framing, roof rafter/truss framing, and finish-out.

Failures to this extent should not occur in an 11-year home. I hope you have a home warranty or you may have legal recourse via Civil Court against Meritage Homes. Consider hiring a Texas Certified/Registered Residential Inspector before any court action. You may also possibly obtain resolution with Meritage Homes directly by mailing them the inspectors report - properly Notarized - via Certified Mail (recipient signature return receipt required) prior to any court action.

Be polite, but firm and factual, and simply state that you are cognizant of your legal rights and wish to avoid Civil Court action - but reserve the right to proceed in that direction if no other reasonable and expeditious resolution is initiated by Meritage Homes forthwith.(Also, send copies of ALL...

Best Regards.

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Anonymous
Mount Laurel, New Jersey, United States #1230367

Coming from an Engineering background, none of the pictures indicate a structural issue.A structural issue is if the house itself is failing such as the trusses, supporting walls, beams, etc.

Minor cracks in floors, concrete, caulking and drywall is not structural especially on a 10 year old house.

Concrete will always crack.

Anonymous
Dallas, Texas, United States #1128353

Our home was built in 2005.As of two days ago, our tile inside has started cracking, popping, and raising as indicated in your pictures.

I just had my first contact with Meritage and I didn't get the impression that they were going to help. I was told to send an email. But, because they had an "agreement" with the flooring company to cover defects within 10 years, we're probably out of luck. We were never notified!

Did you ever get any help?Would appreciate any tips or recommendations on trying to get this rectified.

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