Meritage Homes: frig hits wall, can't open frig door to 90 degree, can't take frig draws out

I purchased a brand new home from Meritage Homes. After the home was built, closed and ready for leaving, found the kitchen floor plan has big design flaw:

First, a most commonly used 25 ct frig could not be put in. At the end, we have to take the trim off the wall in order to put the frig in; second and also the worst problem is that when open the frig, the door hit the wall (the door can't even be opened 90 degree such that I couldn't slid the draws out for half way). It is $300000+ home. It seems the builder only considered whether the space fits the frig, but the usability. The worst thing that the builder did not admit it isn't a design flaw. In their words: "such design is not uncommon, but being a real estate professional I have not seen a house that won't allow frig to open or take draw out. The worst kitchen design!!!

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Customer service

  • What I liked
      No items
  • What I disliked
    • Does not respond request in timely mannor
    • Customer service is bad
    • Unresponsive staff

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Meritage Homes House Construction
Review category
Home Construction and Repair
review #736524 by

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Dec 18, 2015 #1080592

Builder refused to take any action to correct the issue.

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