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I purchased a brand new home from Meritage Homes. After the home was built, closed and ready for leaving, found the kitchen floor plan has big design flaw:

First, a most commonly used 25 ct frig could not be put in. At the end, we have to take the trim off the wall in order to put the frig in; second and also the worst problem is that when open the frig, the door hit the wall (the door can't even be opened 90 degree such that I couldn't slid the draws out for half way). It is $300000+ home. It seems the builder only considered whether the space fits the frig, but the usability. The worst thing that the builder did not admit it isn't a design flaw. In their words: "such design is not uncommon, but being a real estate professional I have not seen a house that won't allow frig to open or take draw out. The worst kitchen design!!!

This person wrote the review because of bad quality of meritage homes house construction from Meritage Homes and attached photo s. Reviewer claimed that he or she lost $5000 and wants Meritage Homes to offer any options to resolve the issue.

The most disappointing in user's experience was does not respond request in timely mannor, customer service is bad and unresponsive staff. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Anonymous
#1080592

Builder refused to take any action to correct the issue.

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