Meritage Homes

This is the absolute worst homebuilder that could possibly exist - no integrity, no values, and very poor build quality. Will not honor their warranty.

Almost every single of the houses that they've built for us in our community in Florida has had huge design and structural defects leading to tens of thousands of dollars in repairs. No matter what the issue was, and it was clearly a base of incompetent build and structural issues, Meritage would deny every claim even though none of the houses are older than a decade.

We started noticing that the stucco pillars holding up the balcony deck kept on getting very bad water leak damage in Sept 2022. After speaking with 5 general contractors, they all pointed out that it's very likely that the balcony deck wasn't properly waterproofed, hence causing a leak that then affected the stucco columns.

I filed a claim on this on my Meritage structural warranty and it was denied. After I complained to Meritage on Linkedin, Meritage said that they would check to see if the waterproofing was done properly under the deck but when they sent an agent to inspect in early Feb 2023, he only mentioned that they had built the deck and pillars properly.

They insisted that the issue was that the leak was coming from an opening in the front trim of the house.

We immediately hired a contractor to repaint and caulk and fix the front trim, and also restucco all the pillars. But this didn't solve the issue. Then I hired this current general contractor who found significant water damage underneath the balcony deck, to the point where if we had waited any longer it would have been hazardous to our tenants who live there. The GC and now lawyers who we've spoken with believe this should indeed be covered under the structural liability warranty.

What our GC found was that missing flashing around the 4 x 4 posts had allowed water to penetrate over time.

Additionally, the sleeper boards beneath the decking were not properly sealed, and incorrect screws were used, leading to the deterioration of the screws in the pressure-treated lumber and enabling water to reach the structural components.

Case hardened steel screws with a zinc or ceramic coating are what we use in pressure treated lumber as required by AC257 code. Otherwise, once the interior grade screws get wet it creates a process known as galvanic corrosion, deteriorating the screws quickly thus creating an ideal atmosphere for wood rot and decay of organic components.

These actions on Meritage's part has led to extensive damage to our balcony deck to the point where we had to spend tens of thousands to demolish and rebuild both the balcony deck as well as the damaged stucco pillars holding up the balcony deck. Not to mention that Meritage's original findings misled us to spending thousands on fixing the front trim and restucco'ing pillars that now need to be demolished and rebuilt.

I submitted this additional evidence to Meritage via their claims portal online and they denied the claim for no reason whatsoever. I also kept on following up with Meritage about the waterproofing under the deck until finally they said that they didn't see any water damage there per an email sent to me in August 2023.

Meritage refused to send over any photos or videos of what they found under the balcony deck despite multiple email requests for such and even though they said they would before pulling up the deck.

They are the worst company, completely untrustworthy and they don't deserve anyone's business. We recommend everyone stay far away from them.

Oh where to start! We moved into our Meritage Home in 2017.

We had a leak in the roof the first week. We have already had to replace our tankless water heater because Meritage put the cheapest and lowest efficiency water heaters in their homes. And yes, we always flushed an maintained the water heater as required. NOW, our AC unit (Coil) has to be replaced.

Quotes ran from $8k to 10K. However, we are now finding out that the AC repair people cannot get the damn unit out of the attic because Meritage did not make the hole big enough to get unit out. So, now we have to pay a carpenter to make the damn hole big enough. Meritage also did not register our AC unit for warranty nor did they tell us to register our unit.

I have attempted to call Meritage twice with no return. I tried to submit a claim and couldn't even get that done.

I could go on and on about other issues our neighbors have had with their Meritage home. BUYER BEWARE!!

Horrible! Once you purchase your house and completed the survey that is all they want.

I complete the survey in good faith that I was calling with honest people. I still have repairs needed since before I closed! Four months ago almost! I feel discriminated against, we have been neglected and seeking an attorney at this point.

It's very sad almost 300000 for our home promises has all been just talk. Don't do it! The talk is good until you sign and complete the survey. Ceiling separating, repairs are needed and showers are disgusting promised would be resurfaced before closing, paint some areas look like preschoolers did it.

The list goes on disappointed to say the least. Run they are not honest and it's impossible to get results.rushed unprofessional job in so many ways!

I would like to escalate the MANY problems that we have encountered. We have been blown off, and ignored by our community managers and it's costing us money out of pocket.

The management team for our home in Clayton, NC promised us the world before the closing, now that we have issues we can't even get a phone call back. I would like someone to contact me and let me know how to escalate this! If I don't get a response I will seek out legal advice. If you want cheap labor, don't be surprised when your customers are furious because unprofessionals built these homes.

We have had problem after problem with this house. I will also file a complaint with the better business bureau.

Jennifer D