Susan D Gex
map-marker Goodyear, Arizona

Poor craftmanship and customer relations

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Meritage Homes - Poor craftmanship and customer relations
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I was so excited to finally be able to build a house that I can make a home. I purchase our home and closed Oct 2019.

I was late on closing because some of the items were not completed but, I was promised that they would get fixed and I was in a bind so I went ahead and closed. After moving in I met with Brenda (our warranty person) she walked the home and wrote down everything that was going to be repaired/fixed. We have a computer workstation that has 4 outlets. Well I made that into a coffee bar instead of a workstation.

Every time that my coffee pot is on my lights flicker. Brenda was aware of the situation. Our oven/microwave was crooked, where the stucco meets the drywall was missing, drywall holes, counter tops has scratches, tile is crooked here and there (high spots, the line isn't straight) garage leeks, driveway sinking, and other little things to name a few. Well after months of no calls, appointments were made and they didn't show up or excuses on why they can't fix things.

I finally reached out to her boss James Carter. He came out and walked the home too. I was promised that things would get fix. Well again, no return calls and nothing be worked on.

Emailed Steven Hilton and his assistant (which I haven't heard from either of them) Pavel called me and he came out to walk the home. Now we are in March after walking the home he said that due to Covid they were on a freeze to fix anything. Finally June arrived and now they were able to come and fix the items. Well what a hassle it has been.

There are lots of things I could go on about but one is the tub in the master bedroom. They replaced it and it damaged the wall when they took it out. Well, after they got the tub in they were coming the next day to fix the drywall and paint. Well painters showed up and said that drywall needed to be completed first.

Pavel called him back so that they can paint because he didn't feel like it needed drywall. So they just painted over the scratches and dents in the wall. Well after it was done Pavel agreed that it looked horrible. So they came out again to "fix" the drywall and paint again.

Well they thru some spackle on it and painted it again. Which made it look even worst! They had tile around the tub that they replaced but they only fixed one tile - now the other ones are off so they have to send someone again to fix the other tile.

Flickering lights are now not covered because we had a hot tub installed in the home in November. Remember I closed in beginning of Oct and Brenda said that she would have it taken care of.

We went ahead and did the backyard because Meritage wasn't getting back to me. My garage leeks and holds water.... I was told that its normal but when they tried to fix the garage to make it level the epoxy and garage door installer both pointed out how its uneven.

I could go on and on. Its disappointing to know that Meritage doesn't stand by there motto of "Building to a higher standards" they cut corners in every way and doesn't want to fix things right the first time.

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Preferred solution: FIX THE PROBLEMS!

1 comment
Esbeidy Sbt

I’m on Goodyear too but at Palm Valley and Litchfield. Things wrong at closing walkthrough were promised to be fixed by closing and if not soon after.

Still 3 months later not fixed. Had doors that wouldn’t close. Shower handle fell off in my hand first time I tried to take a shower. Have a beautiful master bathtub that they said the bath fixture was on backorder and one of the stoppers in other bath wasn’t even put in.

Plumber comes once put shower handle back on and puts wrong stopper in sink (shiny chrome instead of brushed nickel) 2 months later comes back with the right stopper but doesn’t have the bathtub faucet, says he has to order it (I was told it was ordered at closing, 1st plumbing appointment and now again 3 months after closing. Cracked grout all over the house. Finally had a tile guy show up with a tile saying he was here to replace broken tile, I don’t have broken tile, I have grout cracking everywhere and some places weren’t even grouted. He fixed some of it but said a different trade needs to fix other problems.

I have water leaks all over the backyard. Meritage doesn’t know where it’s coming from. I’m telling them if they don’t know they need to hire someone that detects leaks, they keep sending out different people that scratch their head and say that’s weird but no fixes. I plugged in a 4 watt pumpkin decoration to an outside plug in the entry way and it blew the electrical all over the outside of the house, front and back.

Gfis wont reset and it’s been 5 days and still no electricians to fix it. I could go on and on.

Such a mess! I’m very sorry I bought a Meritage home!

Darrell H Vyn

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Verified Reviewer

Poor workmanship. They seem to use work by day "construction workers" that you cannot communicate with.

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1. Poor flooring: All flooring on bottom floor has to be redone. Buckling of flooring. 2. Chipped tile 3. Broken countertop in kitchen, won't fix 4. Poor painting 5. Torn roof shingles 6. Windows that do not work 7. Poor drainage of yard. When the houses around us use their sprinkler systems, the water drains in my yard and flood our sod. We have dead sod. 8. Master bathtub had to be replaced. Workers ripped up the floor and wall to take out the tub. Then we found wholes in our walls that critters could have come and gone through easily. It has been three months now and the job is still not started.
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Pros:
  • Colors
  • Curb appeal
  • Wall textures
Cons:
  • Little space between houses
  • Poor quality of yard
  • Sound control

Preferred solution: Deliver product or service ordered

User's recommendation: Buyer Beware. Don't sign anything until you have the major punch list corrected.

Laura W Zme

Unprofessional, Poor Customer Service, Shoddy Workmanship

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Meritage Homes - Unprofessional, Poor Customer Service, Shoddy Workmanship

DoWe purchased a new home from Meritage Homes three years ago. It was clear from the beginning that the company is a high volume home builder with little attention to workmanship and no interest in professional customer service.

We have had multiple problems with our home since we purchased it including: cheap materials that do not hold up, evidence of poor workmanship in the flooring, shabby finishing details, defective landscaping, and more. Multiple neighbors in our development report identical concerns. The home warranty department is unresponsive, unprofessional, and unhelpful. About two years after owning the home, our under mount kitchen sink abruptly fell into the hole in the cabinet.

Installation was defective. It was very expensive to fix and we had to personally pay for the repairs. A month ago, a sewer pipe under our main floor cement slab became clogged. We discovered that it was broke through and through in two pieces.

Multiple experts have looked at the pipe and they state it was likely broken during the initial home construction process. It will cost us about fifteen thousand dollars to repair the issue (emergency plumbers, flooring, carpentry, etc.) After weeks of inaction and terrible communication, Meritage Homes offered to cover a tiny portion of the repair cost. We are now seeking legal recourse. Meritage Home strategy is to (a) blame the customer (b) refuse to respond to concerns in a timely fashion and (c) do everything they can to avoid paying out any money.

Profit margin is clearly their top priority. They do not prioritize customer service and they do not stand behind their product. The poor reviews on numerous websites are accurate.

Before you consider buying a Meritage Home, I highly recommend you talk to other Meritage Home owners. I regret that we did not fully research the company-- their terrible professional reputation is well deserved.

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Loss:
$15000
Cons:
  • Customer service is bad
  • Unethical and unprofessional
  • Unresponsive staff

Preferred solution: The company needs to stand behind their workmanship and pay for the repairs.

User's recommendation: Do not buy a home from Meritage Homes, their terrible reviews are accurate.

Steven D Ygw

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Verified Reviewer
| map-marker San Tan Valley, Arizona

Shoddy work

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ABought home new in 2016. No square corners on any trimmed out hallways. They never sealed the concrete fencing. Class action lawsuit pending on the fence. They attempted to fix the wall bt floating mud out instead of repairing it the correct way(fix the framework studs and redrywall the corners. The corner was still not square. Told them to leave because they wouldnt have fixed the other corners properly.
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User's recommendation: Avoid meritage home builders

1 comment
Guest

I am still waiting for an answer for my claims

Steven H Isd
map-marker Allen, Texas

Warranty Issues

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We are in a new construction home and have had numerous issues in which the warranty department was contacted. Most issues have been tended to, with a handful or so left, but they definitely have not been tended to in a timely manner!

One of the major issues we have that is being deemed cosmetic is the cracking/breaking of our kitchen countertop, which is upgraded granite. We have significant breaks on each side of the installed cooktop as well as the middle seam in the front and back are separating. Also, on the right side of the countertop, the granite is floating and has zero support underneath it. We have had other reputable Stone companies come out and look at our situation after Meritage only agreed to do a courtesy repair aka glue the pieces together for the cosmetic issue, to get a second opinion.

The companies all have the same response. This is NOT a cosmetic issue, this is a workmanship issue that has caused the breaks. They also pointed out that our lower cabinets are not level, therefore causing weak or no support at all under the granite. In fact, the middle section of cabinetry under the cooktop actually wiggles and moves, right along with the broken pieces of granite that run along the front.

The companies all said the same thing, that the broken granite needs to be replaced, that a repair may hold temporarily but it most definitely isnt a permanent fix to the situation. We have reached out to different levels of management both with Meritage and Allied Stone Inc (who did the install) via email and phone calls and we have yet to hear back from anyone once we requested to escalate the situation to upper management (above the warranty rep, warranty manager and construction manager).

We have requested information such as names and email addresses and/or phone numbers for area representatives of management and that too has not been provided.

All we want is resolution and the situation made right. We paid extra for upgraded granite and we never would have dreamed that this is the situation we would be dealing with.

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Loss:
$3000
Cons:
  • Customer service and warranty work
  • Does not respond request in timely mannor
  • Unethical and unprofessional

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT BUY FROM THIS BUILDER

Anonymous
map-marker Antioch, Tennessee

Low quality

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Door knobs fell off doors None of the doors lock All door knobs need to be reinstalled Small patio has big crack in it they say its not under warranty and it is Houses made cheaply go up in a few weeks. Very poor experience.
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User's recommendation: Don’t buy

Anonymous
map-marker Vacaville, California

Failed to respond

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I have tried to make contact with Meritage Homes about a problem with several duel pane windows and have never received a response.
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User's recommendation: Unknown what to do if no response

Dominic D Yhw
map-marker Lutz, Florida

Problem After Problem, The Hits Just Keep Coming!

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Wow, where to start, so this review is from the longer term owner perspective. After closing on 2014 on our new home we have had problem after problem.

We are on a well/septic system which adds to the horrors! Within the first 5 years this has already been replaced: The well, all the well components, multiple drywall replacements (leaks, structure damage), half the windows in the house will need to be replaced due to discoloration from sun damage, multiple light/circuit breakers have been faulty, carpet is bunching up everywhere, and its just two people with no pets in hardly used rooms, cracks everywhere from the garage, stucco outside, inside walls, ceiling, I'm afraid to think what's under the floor! Septic; multiple replacements on blower, motors, we've been pumped twice, on this system you need three access ports in the ground to be able to service the unit regularly. They actually buried two of them under palm trees.

Again, I'm petrified of what's to come....By far the most costly problem so far has just occurred, we've already replaced our A/C fan, and a switch outside twice which cost about $1200.00. The third time was this week, but on top of that the guy went up in the attic to check things out because our air filtration has never been good, and lo and behold a problem of catastrophic proportion, mold everywhere on the air handler, ducts, and floor. Its awful. We are pricing the repairs.

So far the most expensive is replacing everything, including all the duct work, mind you on a 6 year old house, for over $20,000.00. All because Meritage failed to properly install the system. They did not seal the unit properly, the duct work was installed incorrectly, there is no ventilation, and there is no bypass on the system. In other words water has been building up since the installation.

There needs to be legislation to hold these money grubbing builders accountable. I'm in the midst of contacting a lawyer.

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Loss:
$5000

Preferred solution: Let the company propose a solution

User's recommendation: I hate to say this but STAY FAR FAR AWAY!

Anonymous
map-marker Vacaville, California

Windows

I am the second owner of this home which was built in 2011 and purchased by me in 2014. I had filled out papers for a law suit for poor workmanship but after being notified that all warranties would be void I had my name removed. I am now asking for warranty work on several windows that get moisture in between the pains. Thank you Andrew Moothart 4007 Cervantes Ct Vacaville, Ca. 95687
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User's recommendation: Meritage Homes does not respond to claims .

Anonymous
map-marker Houston, Texas

Roof or Pipe problem

To whom it may concern I bought Meritage company's house Because I am believe in the quality of Meritage company’s house construction But it makes me very regretful to buy Meritage company's house Don't even dare to introduce it to anyone Less than a year and a half after the house was built As long as it rains, the roof and walls will get wet and leaking Now the whole house is wet and sticky The whole house smells of humidity ,Including floor Why do shoddy work and use inferior material and scamp work and stint material? Please solve this problem as soon as possible If this problem is not handled properly I have a lawyer to file a lawsuit Sincerely Amy *** 10405 Quiet Courtyard Rd, Houston TX 77043
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nancy b Kkp
map-marker Cumming, Georgia

Cobblestone Farms, *** GA

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Closed on this house, Lot 109, on 3/14/18, 3-1/2 months later than promised. Salesman told us a pack of lies from day 1: elevation of lot, trees on last 30 ft., lots available, garage door opener, extent of easement, elevation of lots behind us and across the street. They never told us that the pool and clubhouse were 10-12 years old and in disrepair (termites in clubhouse, pool needed resurfacing). Told me he didn't have the keys so I couldn't get in to see everything up close. There was a terrible lack of communication (we were in California) about all details and delays. In my opinion, the workmanship is sub par at best. Their subcontractors are the cheapest (unskilled) that money can buy. So, apparently the houses were not selling fast enough so they lowered the prices! That was quite a shock to us as we had paid a pretty high price, we thought, for the house. We are dealing with "warranty" work now. All 3 bathroom needed to be retiled (even now, not the best), and went thru about 6 different tile setters before job finished. 15 months later, they still haven't completed repairs on 1 year warranty list. We also have a structural problem that has been repaired and "remediated" last year, but returned in January and cracked further 4 days before "structural engineer" came to house to inspect. Got the report today -- he said the prior repairs were adequate. How can that be true when it moved again twice this year? So, crack in wall above doorway, wallboard shifted upstairs, new nailpops in front hall, in line with wallboard shift, wavy wall adjacent to crack in wall, new nailpops all along the support beam in question and ceiling above. Repair was adequate? I think not! Love the floorplan, don't love the builder!
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Loss:
$100000
Pros:
  • Nice floor plans
Cons:
  • Everthong
  • Unresponsive staff
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Caveat emptor

Carlton A Qhz

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Verified Reviewer
| map-marker Nolensville, Tennessee

Meritage home warranty service

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This is my third posting in a warranty repair request for a major electrical breakage. Can I call my own electrician and charge it back to Meritage? CZA
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Pros:
  • Nice floor plans
Cons:
  • Unresponsive staff

Preferred solution: Deliver product or service ordered

SUGRIM L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Meritage homes never register our A/C Warranty

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We bought our home in 2014 newly constructed,Meritage never transferred the lennox warranty for our air conditioning unit now the coils has gone out foe the second time in 2 years first time it was covered under the manufacturer warranty just paid labor cost which was 600 dollars. Now the coil is out we called Lennox they said our warranty was not transferred from the builder to our names,i emailed them explained the situation and they keep referring me back to Lennox.this is been going for 2 months now summer months are coming soon and i need my a/c fix estimated cost of repair $2,000.00
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Loss:
$2
Pros:
  • Sales person
Cons:
  • Make sure they register your products

Preferred solution: Deliver product or service ordered

User's recommendation: make sure all of your products are registered by Meritage

SALAH M Vvr
map-marker Southwest Dallas, Texas

Draining Concerns

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Meritage Homes - Draining Concerns
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I bought a meritage home in December 2018 in Irving, TX(Villas of Las Colinas) like most of my neighbors we all ended up with draining issues. After 8 months, they attempted to re grade my yard a couple of times without the qualified tools or personnel and sometimes made my issue worse, they even dug a ditch and presented it as a solution(photo attached).

I don't understand why they won't install drains.

They also have done 2 topo's surveys but wont share the results with me even after begging them to share them.

I've complained to the BBB and their response was my drainage issues is because I water my yard too much so that means "its not warranted" .

Every time it rains or I turn on my sprinklers I have standing water that lasts a couple of days.

This issue has resulted in my backyard/side yard as breeding grounds for mosquitoes, I’ve been paying pest control to spray my yard on a monthly basis to control the mosquitoes.

I have a 6 year old boy and 3 year old girl who are too scared to play in our backyard because we have so much mosquitoes.

This process has caused my whole family a lot of anxiety and a sense of helplessness. I’ve been in contact with Justin McKee, Chris Carmack, and Thomas Chapman from Meritage during this process.

If they put my family and I in this position they will do this or worse to you.

Please stay away.

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Loss:
$10000
Pros:
  • Sales person
Cons:
  • Misrepersenting facts and ouput ratings
  • Anything about their services
  • Justin mckee
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

Patricia M Nwe
map-marker Riverview, Florida

Water leak??

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We moved into our home crestview South fork, Riverview, Florida 33579 on March 20th 2020. Called water and they said it shows we used 11,000 gallons in 3 days!!! We couldn't get the company who installed the sprinkler system to find our problem important enough to come out today. We have hour lawyers in our Family. We would your company to respond ASAP. Patricia Merkel 419 787 ****. I has a stress Heart Attack and with what's going on in the World this isn't helping.!!!!
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Preferred solution: Let the company propose a solution

User's recommendation: Just like car sale people when you buy the house. No one knows you