Meritage Homes
Reviews and Complaints
Poor craftmanship and customer relations
I was so excited to finally be able to build a house that I can make a home. I purchase our home and closed Oct 2019.
I was late on closing because some of the items were not completed but, I was promised that they would get fixed and I was in a bind so I went ahead and closed. After moving in I met with Brenda (our warranty person) she walked the home and wrote down everything that was going to be repaired/fixed. We have a computer workstation that has 4 outlets. Well I made that into a coffee bar instead of a workstation.
Every time that my coffee pot is on my lights flicker. Brenda was aware of the situation. Our oven/microwave was crooked, where the stucco meets the drywall was missing, drywall holes, counter tops has scratches, tile is crooked here and there (high spots, the line isn't straight) garage leeks, driveway sinking, and other little things to name a few. Well after months of no calls, appointments were made and they didn't show up or excuses on why they can't fix things.
I finally reached out to her boss James Carter. He came out and walked the home too. I was promised that things would get fix. Well again, no return calls and nothing be worked on.
Emailed Steven Hilton and his assistant (which I haven't heard from either of them) Pavel called me and he came out to walk the home. Now we are in March after walking the home he said that due to Covid they were on a freeze to fix anything. Finally June arrived and now they were able to come and fix the items. Well what a hassle it has been.
There are lots of things I could go on about but one is the tub in the master bedroom. They replaced it and it damaged the wall when they took it out. Well, after they got the tub in they were coming the next day to fix the drywall and paint. Well painters showed up and said that drywall needed to be completed first.
Pavel called him back so that they can paint because he didn't feel like it needed drywall. So they just painted over the scratches and dents in the wall. Well after it was done Pavel agreed that it looked horrible. So they came out again to "fix" the drywall and paint again.
Well they thru some spackle on it and painted it again. Which made it look even worst! They had tile around the tub that they replaced but they only fixed one tile - now the other ones are off so they have to send someone again to fix the other tile.
Flickering lights are now not covered because we had a hot tub installed in the home in November. Remember I closed in beginning of Oct and Brenda said that she would have it taken care of.
We went ahead and did the backyard because Meritage wasn't getting back to me. My garage leeks and holds water.... I was told that its normal but when they tried to fix the garage to make it level the epoxy and garage door installer both pointed out how its uneven.
I could go on and on. Its disappointing to know that Meritage doesn't stand by there motto of "Building to a higher standards" they cut corners in every way and doesn't want to fix things right the first time.
Preferred solution: FIX THE PROBLEMS!
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Verified ReviewerPoor workmanship. They seem to use work by day "construction workers" that you cannot communicate with.
- Colors
- Curb appeal
- Wall textures
- Little space between houses
- Poor quality of yard
- Sound control
Preferred solution: Deliver product or service ordered
User's recommendation: Buyer Beware. Don't sign anything until you have the major punch list corrected.
Unprofessional, Poor Customer Service, Shoddy Workmanship
DoWe purchased a new home from Meritage Homes three years ago. It was clear from the beginning that the company is a high volume home builder with little attention to workmanship and no interest in professional customer service.
We have had multiple problems with our home since we purchased it including: cheap materials that do not hold up, evidence of poor workmanship in the flooring, shabby finishing details, defective landscaping, and more. Multiple neighbors in our development report identical concerns. The home warranty department is unresponsive, unprofessional, and unhelpful. About two years after owning the home, our under mount kitchen sink abruptly fell into the hole in the cabinet.
Installation was defective. It was very expensive to fix and we had to personally pay for the repairs. A month ago, a sewer pipe under our main floor cement slab became clogged. We discovered that it was broke through and through in two pieces.
Multiple experts have looked at the pipe and they state it was likely broken during the initial home construction process. It will cost us about fifteen thousand dollars to repair the issue (emergency plumbers, flooring, carpentry, etc.) After weeks of inaction and terrible communication, Meritage Homes offered to cover a tiny portion of the repair cost. We are now seeking legal recourse. Meritage Home strategy is to (a) blame the customer (b) refuse to respond to concerns in a timely fashion and (c) do everything they can to avoid paying out any money.
Profit margin is clearly their top priority. They do not prioritize customer service and they do not stand behind their product. The poor reviews on numerous websites are accurate.
Before you consider buying a Meritage Home, I highly recommend you talk to other Meritage Home owners. I regret that we did not fully research the company-- their terrible professional reputation is well deserved.
- Customer service is bad
- Unethical and unprofessional
- Unresponsive staff
Preferred solution: The company needs to stand behind their workmanship and pay for the repairs.
User's recommendation: Do not buy a home from Meritage Homes, their terrible reviews are accurate.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Tan Valley, ArizonaShoddy work
User's recommendation: Avoid meritage home builders
Warranty Issues
We are in a new construction home and have had numerous issues in which the warranty department was contacted. Most issues have been tended to, with a handful or so left, but they definitely have not been tended to in a timely manner!
One of the major issues we have that is being deemed cosmetic is the cracking/breaking of our kitchen countertop, which is upgraded granite. We have significant breaks on each side of the installed cooktop as well as the middle seam in the front and back are separating. Also, on the right side of the countertop, the granite is floating and has zero support underneath it. We have had other reputable Stone companies come out and look at our situation after Meritage only agreed to do a courtesy repair aka glue the pieces together for the cosmetic issue, to get a second opinion.
The companies all have the same response. This is NOT a cosmetic issue, this is a workmanship issue that has caused the breaks. They also pointed out that our lower cabinets are not level, therefore causing weak or no support at all under the granite. In fact, the middle section of cabinetry under the cooktop actually wiggles and moves, right along with the broken pieces of granite that run along the front.
The companies all said the same thing, that the broken granite needs to be replaced, that a repair may hold temporarily but it most definitely isnt a permanent fix to the situation. We have reached out to different levels of management both with Meritage and Allied Stone Inc (who did the install) via email and phone calls and we have yet to hear back from anyone once we requested to escalate the situation to upper management (above the warranty rep, warranty manager and construction manager).
We have requested information such as names and email addresses and/or phone numbers for area representatives of management and that too has not been provided.
All we want is resolution and the situation made right. We paid extra for upgraded granite and we never would have dreamed that this is the situation we would be dealing with.
- Customer service and warranty work
- Does not respond request in timely mannor
- Unethical and unprofessional
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT BUY FROM THIS BUILDER
Low quality
User's recommendation: Don’t buy
Failed to respond
User's recommendation: Unknown what to do if no response
Problem After Problem, The Hits Just Keep Coming!
Wow, where to start, so this review is from the longer term owner perspective. After closing on 2014 on our new home we have had problem after problem.
We are on a well/septic system which adds to the horrors! Within the first 5 years this has already been replaced: The well, all the well components, multiple drywall replacements (leaks, structure damage), half the windows in the house will need to be replaced due to discoloration from sun damage, multiple light/circuit breakers have been faulty, carpet is bunching up everywhere, and its just two people with no pets in hardly used rooms, cracks everywhere from the garage, stucco outside, inside walls, ceiling, I'm afraid to think what's under the floor! Septic; multiple replacements on blower, motors, we've been pumped twice, on this system you need three access ports in the ground to be able to service the unit regularly. They actually buried two of them under palm trees.
Again, I'm petrified of what's to come....By far the most costly problem so far has just occurred, we've already replaced our A/C fan, and a switch outside twice which cost about $1200.00. The third time was this week, but on top of that the guy went up in the attic to check things out because our air filtration has never been good, and lo and behold a problem of catastrophic proportion, mold everywhere on the air handler, ducts, and floor. Its awful. We are pricing the repairs.
So far the most expensive is replacing everything, including all the duct work, mind you on a 6 year old house, for over $20,000.00. All because Meritage failed to properly install the system. They did not seal the unit properly, the duct work was installed incorrectly, there is no ventilation, and there is no bypass on the system. In other words water has been building up since the installation.
There needs to be legislation to hold these money grubbing builders accountable. I'm in the midst of contacting a lawyer.
Preferred solution: Let the company propose a solution
User's recommendation: I hate to say this but STAY FAR FAR AWAY!
Windows
User's recommendation: Meritage Homes does not respond to claims .
Roof or Pipe problem
Cobblestone Farms, *** GA
- Nice floor plans
- Everthong
- Unresponsive staff
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Caveat emptor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nolensville, TennesseeMeritage home warranty service
- Nice floor plans
- Unresponsive staff
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMeritage homes never register our A/C Warranty
- Sales person
- Make sure they register your products
Preferred solution: Deliver product or service ordered
User's recommendation: make sure all of your products are registered by Meritage
Draining Concerns
I bought a meritage home in December 2018 in Irving, TX(Villas of Las Colinas) like most of my neighbors we all ended up with draining issues. After 8 months, they attempted to re grade my yard a couple of times without the qualified tools or personnel and sometimes made my issue worse, they even dug a ditch and presented it as a solution(photo attached).
I don't understand why they won't install drains.
They also have done 2 topo's surveys but wont share the results with me even after begging them to share them.
I've complained to the BBB and their response was my drainage issues is because I water my yard too much so that means "its not warranted" .
Every time it rains or I turn on my sprinklers I have standing water that lasts a couple of days.
This issue has resulted in my backyard/side yard as breeding grounds for mosquitoes, I’ve been paying pest control to spray my yard on a monthly basis to control the mosquitoes.
I have a 6 year old boy and 3 year old girl who are too scared to play in our backyard because we have so much mosquitoes.
This process has caused my whole family a lot of anxiety and a sense of helplessness. I’ve been in contact with Justin McKee, Chris Carmack, and Thomas Chapman from Meritage during this process.
If they put my family and I in this position they will do this or worse to you.
Please stay away.
- Sales person
- Misrepersenting facts and ouput ratings
- Anything about their services
- Justin mckee
Preferred solution: Deliver product or service ordered
Water leak??
Preferred solution: Let the company propose a solution
User's recommendation: Just like car sale people when you buy the house. No one knows you
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I’m on Goodyear too but at Palm Valley and Litchfield. Things wrong at closing walkthrough were promised to be fixed by closing and if not soon after.
Still 3 months later not fixed. Had doors that wouldn’t close. Shower handle fell off in my hand first time I tried to take a shower. Have a beautiful master bathtub that they said the bath fixture was on backorder and one of the stoppers in other bath wasn’t even put in.
Plumber comes once put shower handle back on and puts wrong stopper in sink (shiny chrome instead of brushed nickel) 2 months later comes back with the right stopper but doesn’t have the bathtub faucet, says he has to order it (I was told it was ordered at closing, 1st plumbing appointment and now again 3 months after closing. Cracked grout all over the house. Finally had a tile guy show up with a tile saying he was here to replace broken tile, I don’t have broken tile, I have grout cracking everywhere and some places weren’t even grouted. He fixed some of it but said a different trade needs to fix other problems.
I have water leaks all over the backyard. Meritage doesn’t know where it’s coming from. I’m telling them if they don’t know they need to hire someone that detects leaks, they keep sending out different people that scratch their head and say that’s weird but no fixes. I plugged in a 4 watt pumpkin decoration to an outside plug in the entry way and it blew the electrical all over the outside of the house, front and back.
Gfis wont reset and it’s been 5 days and still no electricians to fix it. I could go on and on.
Such a mess! I’m very sorry I bought a Meritage home!