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We contracted to build a home in Bluewood in Celina. From the onset it was nothing but pressure to sign, pick finishes, and pay earnest money and design center fees. We did have a good experience with Cindy in the design center, but nothing else was positive. Our permit was weeks late due to Meritage not paying the city. Once they got going, the quality (or lack thereof) really began to show. Our sales coordinator was fired a few months into the process. The builder went over a month with no contact. Every time we raised issues we had to fight to get return calls. We even asked for onsite meetings and had them cancelled after we were onsite.

A few of the issues:

Trash was built into the walls.

Doors were installed with literally inches of air between the frame and the header.

The master shower was used as a bathroom as there was no portapotty on the site. It smelled like a stadium bathroom.

We added almost $50k in upgrades. Almost no care was taken with the materials and they appear to have been installed by amateurs.

The spec sheets were not followed and incorrect finishes and materials were installed.

We tried numerous times to have Meritage address these issues but nothing happened. Ultimately we decided to cancel the contract when we got no resolution. Meritage kept the earnest money and the design center fees. We lost almost $10k. Never again.

Reason of review: Bad quality.

Monetary Loss: $10000.

Preferred solution: Let the company propose a solution.

Meritage Homes Pros: Cindy richardson at the design center.

Meritage Homes Cons: Anything else.

Location: 910 Indigo Lane, Celina, TX 75009, USA

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